Sublinur Life APP Privacy Policy

Specifically, we will cover:

• Information we collect
• How we use information
• Use of cookies
• How information is shared
• Your rights to access and control personal data
• Data retention
• Third-party analytics and advertising services
• Our children's policy
• Information security
• Our international operations and data transfers
• Account and security
• Policy changes
• Who we are and how to contact us

Information We Collect

Information You Provide to Us

Account Information

Creating an account with our Services requires some information, such as your name, email address, password, date of birth, gender, and in some cases your mobile phone number. This is the only information you must provide to create an account. You may also choose to provide other types of information, such as a profile picture, biography, country information, and community username.

Additional Information

To help improve your experience or enable certain Service features, you may choose to provide us with additional information, such as:

• Location information (for direction features)
• Audio preferences
• Messages sent on discussion boards or to friends on the Service

You can also contact friends or invite friends who haven't yet joined the Service by providing friends' email addresses, accessing social network accounts, or using your mobile device's contact list. We do not store your contact list; we delete it after using it to add contacts as friends.

Payment and Card Information

Some features support payments and transactions with third parties. If you activate this feature, you must provide certain identification and verification information, such as your name, credit card, debit card, or other card number, card expiration date, and CVV code. This information is encrypted and sent to your card network. After approval, a token, a set of random digits, is sent to your device for making transactions without exposing your card number.

Information We Receive From Your Use of Services

Device Information

Your device collects data to estimate various metrics, such as:

• Application usage statistics
• Audio playback history
• Direction usage information
• Device location information
• Usage duration statistics

Geolocation Information

The Service includes features that use precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cellular tower IDs. If you grant us permission to access your location, we collect this data for direction and location services. You can always remove our access permission using device or mobile device settings. We may also derive your approximate location from your IP address.

Usage Information

When you access or use our Services, we receive certain usage or network activity information. This includes information about your interactions with the Services, such as when you view or search for content, install applications or software, create or log into your account, pair a device with your account, or open or interact with features in the application.

How We Use Information

We use the information we collect for the following purposes:

Providing and Maintaining Services

Using the information we collect, we are able to provide you with Services and fulfill our service terms contract. For example, we need to use your information to provide you with direction features, Quran audio services, personal statistics, and other related features; enable community features of the Services; and provide you with customer support.

Improving, Personalizing and Developing Services

We use the information we collect to improve and personalize Services and develop new Services. For example, we use this information to troubleshoot and prevent errors; conduct data analysis and testing; perform research and surveys; and develop new features and Services.

When you allow us to collect precise location information, we use that information to provide and improve Service features, such as accurate direction and location recommendations.

Communicating With You

We use your information to send you Service notifications when needed and to respond to you when you contact us. We also use your information to promote new features or products that we think you may be interested in.

Promoting Safety and Security

We use the information we collect to promote safety and security of the Services, users, and others. For example, we may use this information to verify user identity, promote secure payments, prevent fraud and abuse, respond to legal requests or claims, conduct audits, and enforce our terms and policies.

Use of Cookies

The APP and website use cookies to store the preferences of website visitors and record session information, such as pages visited, interactions with website features, time spent on the website, shopping cart items, language preferences, expected shipping regions, and purchase behavior for various purposes.

We will not link information stored in cookies to any personally identifiable information you submit on our website.

You can configure your browser to accept or reject all or some cookies, or notify you when cookies are set. However, you must enable cookies to use most features on the website.

How Information is Shared

We never sell users' personal information. We do not share your personal information except in the limited circumstances described below.

When You Consent or Direct Us to Share

You can direct us to disclose your information to others, such as when you use our community features (like forums) and other social tools.

For External Processing

We transfer information to our corporate affiliates, service providers, and other partners who process information for us according to our instructions and comply with this policy and any other appropriate confidentiality and security measures.

For Legal Reasons or To Prevent Harm

We may retain or disclose information about you to comply with laws, regulations, legal processes, or government requests; assert legal rights or defend legal claims; or prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to Service security or anyone's physical safety.

Your Rights to Access and Control Personal Data

Regardless of where you reside, we provide you with account settings and tools to access and control your personal data. Depending on your region, you may have the following rights:

Universal Rights (All Users)

• Right to Access: You have the right to know what information we have collected about you
• Right to Correction: You can correct or update inaccurate personal information
• Right to Deletion: You can request deletion of your account and associated data (right to be forgotten)
• Right to Portability: You can request a copy of your data in a standard format

Additional Rights for EU Users (GDPR)

• Right to Object: You can object to certain processing of your data by us
• Right to Restrict: You can request restriction of processing of your data
• Right to Withdraw Consent: You can withdraw previously given consent at any time
• Right to Lodge Complaint: You have the right to lodge a complaint with your local data protection authority

Additional Rights for US Users (CCPA/CPRA)

• Right to Delete: Request deletion of collected information
• Right to Opt-Out: Choose not to have your personal information sold or shared
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out of Targeted Advertising: Opt-out of personalized advertising

Accessing and Exporting Data

By logging into your account, you can access most of your personal information. Using your account settings, you can also download information in commonly used file formats (such as CSV, JSON), including information about your activities and device data.

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@sublinur.com. We will respond within 30 days (or as required by local law). You can also exercise certain rights directly through the privacy tools in your account settings.

Data Retention

How long we retain your personal information depends on the type of information and the purpose of use:

Specific Retention Periods:

• Account Information: As long as your account exists; we need this information to operate your account
• Activity Data and Playback History: Retained for up to 24 months, then automatically deleted unless longer retention is legally required
• Location Data: Used in real-time, not retained longer than 30 days (may be retained longer if you choose offline map features)
• Payment and Transaction Information: Retained per tax and financial regulations, typically 7 years
• Cookies and Tracking Data: Up to 12 months
• Customer Support Records: Up to 3 years
• Security and Fraud Prevention Data: Up to 3 years

You can delete your account and associated data at any time through your account settings. After deletion, we will remove your information from active systems within 30 days, but may retain backup copies as legally required.

Third-Party Analytics and Advertising Services

We work with partners who provide analytics and advertising services for us. This includes helping us understand how users interact with the Services, placing advertisements on our behalf across the Internet, and measuring the effectiveness of these advertisements.

Our Children's Policy

We recognize the importance of taking special measures to protect children's privacy.

Individuals under 13 years of age, or any higher minimum age in the jurisdiction where the individual resides, may not create an account unless their parent has consented pursuant to applicable law. If we learn that we have collected personal information from a child below the applicable minimum age without parental consent, we will take steps to delete that information as promptly as possible.

Permissions and Sensitive Data

Location Permissions

• Purpose: Used solely to provide precise direction and location recommendation features
• Usage Scenario: Collected only when you actively use the direction feature
• User Control: You can disable location access permission at any time in your device settings
• Precise vs. Approximate: You can choose to provide only approximate location information

Sensitive Data We Do Not Collect

• ❌ Health and fitness data
• ❌ Biometric data
• ❌ Financial account information (except payment information solely for transaction processing)
• ❌ Social security numbers or identity card numbers (unless required by law)
• ❌ Home address (unless user chooses to share)

Third-Party Permission Sharing

We do not share permissions you grant to the application with other apps or third parties. Each permission is under your control, and you can revoke it at any time.

Information Security

We highly value your data security and have implemented the following multi-layered security measures to protect your information:

Technical Security Measures

• Transmission Encryption: All data transmission is encrypted using TLS 1.2 or higher
• Storage Encryption: Sensitive information is encrypted using industry-standard encryption algorithms when stored
• Access Control: Multi-factor authentication and least privilege principles restrict employee access
• Data Isolation: User data is stored in isolated databases with firewall protection

Administrative and Operational Security Measures

• Employee Training: All employees must complete data security and privacy training
• Access Logs: All access to personal data is logged
• Security Policies: Data security policies are established and regularly updated
• Background Checks: Background checks are conducted for employees with access to personal data

Physical and Organizational Security Measures

• Data Center Security: Data is stored in data centers with ISO 27001 certification
• Regular Audits: Third-party security audits are conducted at least annually
• Penetration Testing: Security vulnerability testing is conducted regularly
• Security Certification: We adhere to SOC 2 or equivalent security standards

Incident Response

• In the event of a data breach, we will notify affected users within the legally specified timeframe
• We have established a security vulnerability reporting mechanism (see contact information)
• We regularly conduct security risk assessments and remediation

Note: Although we implement these measures, no transmission or storage method is 100% secure. We are committed to using industry best practices to protect your information, but cannot completely eliminate risk.

Our International Operations and Data Transfers

We operate internationally and transfer information to the United States and other countries to accomplish the purposes described in this policy.

We rely on multiple legal bases to legally transfer personal data globally. These include your consent and standard contractual clauses approved by the European Commission, which require certain privacy and security protections.

Account and Security

Account Logout

1. After logging into the APP, click on your "User Avatar"
2. Click on "Account and Security"
3. Click on "Logout Account"
4. Click on "Confirm Logout"

Policy Changes

We will notify you before making material changes to this policy and give you an opportunity to review the revised policy before deciding whether to continue using the Services.

Who We Are and How to Contact Us